MoConnect Solution · Customer information
Privacy Policy
MoConnect Solution respects the privacy of visitors and customers. This policy describes the personal information involved when you use our website, enquire about internet services or maintain a customer account.
1. Information we may collect
Depending on your interaction with us, this may include your name, contact information, installation address or service location, account or order details, messages, billing references, technical support records and basic website usage or device information.
2. How information is used
Information is used as necessary to respond to enquiries, assess service availability, arrange installations, manage accounts and payments, deliver connectivity, provide customer support, prevent misuse and meet applicable legal obligations.
3. Payments
Where payments are processed by a third-party payment service, that provider may process payment information under its own terms and privacy notices. Do not send sensitive payment credentials through general contact forms.
4. Sharing and service providers
Relevant information may be shared with service providers supporting hosting, connectivity, communications, payment processing and support, or with competent authorities where legally required. Sharing should be limited to what is necessary for the relevant purpose.
5. Security and retention
We aim to use appropriate administrative and technical safeguards to protect personal information. Information is retained only as long as needed for legitimate service, operational and legal purposes, subject to applicable retention obligations.
6. Cookies and website technology
The website may use essential cookies and technical tools for security, functionality, account access and performance. Where optional analytics or marketing technologies are used, applicable notice or consent requirements should be followed.
7. Your choices and requests
You may contact us to ask about personal information associated with your account, request correction of inaccurate details or raise a privacy concern. Requests will be assessed under applicable law and necessary identity verification.
8. Policy updates and contact
We may update this notice to reflect changes in services or legal requirements. For privacy questions, use the contact details on our Contact page.
Last updated: 26 October 2026