MoConnect Solution · Customer information
Terms & Conditions
These terms explain the general conditions for using the MoConnect Solution website and requesting or purchasing our internet connectivity services.
1. Services
MoConnect Solution provides information about residential and commercial internet connectivity, service packages, installation enquiries and related support. Availability, coverage, installation requirements, pricing and service specifications depend on the package and location and should be confirmed before payment.
2. Orders and service activation
A service request or order is subject to confirmation of availability, any necessary site survey, payment verification and applicable onboarding requirements. Submission of a request does not itself guarantee installation or activation on a particular date.
3. Prices, billing and renewal
Applicable charges, billing frequency, taxes, installation costs and renewal conditions should be displayed or communicated before a customer commits to a purchase. Customers should review the details of their chosen package and retain payment confirmation. Where a recurring service is offered, its renewal arrangements will be disclosed at purchase.
4. Acceptable use
Customers must use the service lawfully, must not interfere with network security or other users, and must not misuse equipment or access credentials. Reasonable network-management measures may be applied to protect network integrity and service quality.
5. Service availability and support
Connectivity can be affected by maintenance, power interruptions, equipment faults, third-party infrastructure and other circumstances. Customers may report problems through the website’s contact page. Specific service levels, where offered, are governed by the applicable service agreement.
6. Cancellation and refunds
Cancellation requests and payment disputes are handled under our Refund Policy and the specific service agreement, subject to applicable law. Customers should contact us promptly and provide their service and payment details.
7. Privacy and updates
Personal information is handled as described in our Privacy Policy. These terms may be updated; the latest version will be displayed on this website. Material changes affecting existing services should be communicated where required.
8. Contact
For questions about these terms or your service, use the contact details on our Contact page.
Last updated: 26 October 2026